Frequently Asked Questions
Everything you need to know about your Flabelus experience.
How do I choose the correct size for my Flabelus?
Our footwear generally fits true to size. If you are between sizes, we recommend selecting the larger size for the most comfortable fit. Please refer to our detailed size guide on each product page for specific measurements.
Where are Flabelus products manufactured?
All Flabelus shoes are proudly handcrafted in Spain by expert artisans, combining traditional techniques with high-quality sustainable materials to ensure durability and style.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included. Please visit our returns portal to initiate the process.
How long does shipping take?
Domestic orders within Spain typically arrive in 2-4 business days. International shipping within the EU takes 5-7 business days, while worldwide shipping can take up to 10 business days depending on the destination.
Can I wash my velvet Flabelus?
We do not recommend machine washing. To clean your velvet shoes, use a soft, dry brush to remove dust. For stains, use a slightly damp cloth with mild soap, but avoid soaking the fabric.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your protection.