Returns & Exchanges
At Flabelus, we want you to be completely satisfied with your sustainable footwear. If your pair isn't a perfect fit, you can return or exchange your items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes in their original packaging and dust bags, ensuring the shoebox is protected by an outer mailing bag or box.
Label and Ship
Print the prepaid shipping label provided via the portal and drop off your package at the nearest authorized carrier location.
Quality Check and Refund
Once our workshop receives and inspects your return, we will process your refund or ship your new exchange pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing